Terms of Service

1. The service

Museoo is a platform that lets museums and cultural institutions ("Customers") create, publish and manage audio guides that visitors use on their own devices.

The service is intended for organisations and professionals, not for consumers.

2. Accounts

You must provide accurate information and keep your login credentials confidential. You are responsible for the activity of your team members on your account and for keeping the number of members within your plan.

3. Plans, fees and billing

Plans, their limits and their prices are those published on the Pricing page when you subscribe, or those agreed in a written offer for Enterprise customers. Prices are in euro and exclude VAT.

Monthly plans are billed monthly in advance. Enterprise plans are billed annually, with commissions billed monthly, unless agreed otherwise.

For paid access audio guides, a commission is due for each non-transferable QR code sold, at the rate of your plan. Commissions are invoiced at the end of each month.

Each month you pay the higher of your plan fee and the commissions on codes sold that month — never both. Enterprise customers pay as set out in their agreement.

We may change prices with at least 30 days' notice. Changes apply from the next billing period; you may cancel before they take effect.

Late payments may lead to suspension of the service after a written reminder.

4. Paid access and ticket sales

Each audio guide can be offered with free access (universal QR) or paid access (non-transferable QR). You can change this at any time.

For paid access you set the price, sell the codes and collect the revenue directly. You are the seller towards your visitors and are responsible for taxes, receipts, refunds and consumer obligations. Museoo provides the technology and is not a party to the sale.

5. Your content

You keep all rights to the texts, images, audio and other content you upload ("Customer Content"). You grant us the licence needed to host, process, translate and deliver it in order to provide the service.

You confirm that you hold the necessary rights to your content, including the rights of voice talents and authors whose work you use.

6. AI features

Museoo offers AI-assisted features such as the AI Co-Curator, translations and AI voices, within the AI credits of your plan. AI output may contain errors: you are responsible for reviewing content before publishing it.

7. Acceptable use

You may not use the service to publish unlawful, misleading or infringing content, to attempt unauthorised access, to interfere with the platform, or to resell it without our written agreement.

8. Availability and support

We work to keep the service available and secure, but we do not guarantee uninterrupted operation. Planned maintenance is announced when possible. Service levels beyond these terms are available only under an Enterprise agreement.

9. Data protection

Our Privacy Policy describes how we process personal data. When we process your visitors' data on your behalf, we act as your processor under a data processing agreement, available on request.

10. Intellectual property

The Museoo platform, software, brand and documentation belong to Museoo AB. These terms do not transfer any rights to them beyond the use of the service.

11. Liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect damages or lost profits. These limits do not apply to wilful misconduct or gross negligence.

12. Duration and termination

You can cancel your plan at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts that seriously breach these terms. After termination you can export your content for 30 days, after which we may delete it.

13. Changes to these terms

We may update these terms. We will notify customers of material changes at least 30 days in advance; continuing to use the service after that date means accepting them.

14. Governing law and disputes

These terms are governed by Swedish law. Disputes will be settled by the Uppsala District Court (Uppsala tingsrätt), unless mandatory law provides otherwise.

15. Contact

Museoo AB, Dragarbrunnsgatan 46, 753 20 Uppsala, Sweden — info@museoo.io